TSP2 - Comprehensive Support

  • Specializing in recovery of EWSD systems from outage scenarios both HW and SW.
  • 24 x 7 technical support for EWSD issues.
  • For hardware, identify all levels of problems from entry through development level problems.
  • The ability to recover equipment remotely with or without dial up access to the system in question.
  • Remote diagnostics of equipment issues, both HW and SW.
  • Ability to perform offline trouble isolation utilizing customer image in a test-bed environment.
  • X25 / OSS support.
  • Remote support for translations.
  • CP helper patches to address database corruptions.

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